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AI Integration2025
SupportSense
SupportSense sits inside the existing support inbox and drafts grounded replies from real tickets, docs, and policies — every one reviewed by an agent before it sends.
nexoras.tech/supportsense
- 92%
- Draft confidence
- Grounded
- Cited from real sources
- 0
- New tools to learn
Services
- AI integration
- RAG
- Support tooling
The challenge
A support team wanted the speed of AI-drafted replies without the risk of confident, wrong answers or a bolt-on tool that broke their workflow.
Our approach
We built a retrieval layer over the company's own tickets, docs, and policies and surfaced grounded, cited suggestions right inside the existing inbox — with an agent approving every send.
The outcome
Faster first responses and lighter agent load, with answers traceable to real sources and the brand's voice kept intact.
Highlights
Retrieval over existing tickets, docs, and policies, so answers are grounded in real sources.
Suggested responses come with a confidence score and citations; the agent always approves.
Integrated directly into the existing support inbox — no new tool to learn.
Faster first responses without losing the brand's voice.
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